“I wish Bosch had sent Mike out on the first service call. It would have saved us months of frustration. The first “expert” said we were not using the dishwasher properly. We were using too much detergent and the wrong brand; that the newer DWs used much less water, and that the water level in the machine was perfect.

After more poor results, I decided to manually add as much as 70 ounces of water to the wash cycle. I got much better results. When I added water to the rinse cycle I got better results.

Mike listened to me and checked the water levels to conclude the water levels were way too low. He ordered a new water valve and returned to install it promptly. After 8 months of hand-washing dishes and experimentation, our nightmare was over, thanks to Mike who listened, diagnosed and repaired in a most professional manner.”

“From my first call based on using the Décor oven’s 800 number to find a repair place in my region, with this appliance shop, to the first visit to diagnose my non-working oven, to this morning’s visit which entailed a successful repair, I was beyond impressed with everyone’s responsiveness and professionalism. TOP NOTCH experience.”

“The BEST appliance people ever! I had a nightmarish situation after buying an Uber-expensive Thermidor oven from Bray and Scarff. Long story short, it started to not work a month after buying it and after 3 attempts to fix it, Thermidor would not replace it as they said that Bray and Scarff was not attempting to fix it in the way that they suggested. After practically screaming on the phone at Thermidor and Bray and Scarff for 3 months, Thermidor finally assigned a POC that would work with Wuerstlin Applicance to get the problem resolved. They came out more than once and worked well with Thermidor to get the parts fast and get it up and running after 3 months of trying to resolve the problem. The oven is going to ultimately be replaced because it has another non-repairable defect, but Marty from Wuerstlin got it running so that we could use it for Thanksgiving. I was VERY appreciative at their diligence!”